FAQ

Frequently asked questions

Don't see your question? Call us at (650) 988-9274.

Do I need an appointment?

Self-service wash: just come in during open hours. No appointment needed.

Grooming: yes. Grooming is by appointment, booked by phone.

How do I book a grooming appointment?

Call us at (650) 988-9274. We book grooming by phone only, on purpose: Amanda likes to talk with every owner about their pet first. She'll ask about your pet's breed, size, coat and temperament, give you a price that fits your pet, and explain what to expect before the appointment. It's a personal consultation that online booking can't offer.

Can I book grooming online or by text?

No. Grooming is booked by phone so we can talk through your pet's needs and give you an accurate price. Give us a call at (650) 988-9274.

How much does it cost?

Grooming is priced for each pet and quoted over the phone when you book.

Self-wash: Self-wash price list Call us for current self-wash pricing.

What's included with the self-service wash?

A raised tub with walk-up steps, natural shampoos and conditioners, brushes and combs, ear cleaner, towels, aprons, and pet dryers. Just bring your dog.

What should I bring?

Your dog on a leash, and maybe a few treats. We provide the supplies. Wear clothes you don't mind getting a little wet.

How long does a self-wash take?

It depends on your dog. Big or thick-coated dogs take longer to wash and dry, so plan extra time. Time limit policy / latest start time before closing.

Can I wash my cat or another pet?

Which pets are welcome in the self-wash (cats? others?) and which pets are groomed (cats? rabbit nail trims?). Give us a call at (650) 988-9274 and we'll be happy to help.

Do you do nail trims?

Yes, nail trims are available. Call (650) 988-9274 to check availability and pricing. Walk-in nail trims, or appointment only?

What are your hours?

Wednesday–Friday 10 am–5 pm, Saturday–Sunday 10 am–3 pm. Last wash one hour before closing. Closed Monday. Tuesday is grooming by appointment only. Hours may change on holidays, so call ahead if you're making a special trip.

Where are you, and where do I park?

We're at 1764 Miramonte Ave, Unit B, Mountain View, CA 94040, in the Blossom Valley shopping center. Parking is in the shopping center lot. Free parking? Map and directions.

Is the shop wheelchair accessible?

Yes. There's a wheelchair-accessible entrance and parking lot.

What payment do you accept?

Payment methods accepted.